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Plants in fields, moutntains and alpines Unusual and rare plants Japanese Nursery

Order Payment

ORDER


・PayPal Shopping Cart
We are using PayPal Shopping Cart.
If you press the 'Add to Cart' button, it means you make the payment for plants via PayPal. You have to make the payment soon after you complete your shopping.
Please note that the payment which using 'Add to Cart' isn't included postage and handlings.

We will reply the cost for postage and handlings after you make the payment and we separately request the payment for postage and handlings.
We will try to reply you as soon as possible.
But if you don't receive the message about it in 48 hours, please contact to info@yuzawa-engei.net.

If there are shortage or out of stock species, we will refund for them from PayPal.
If you want to make the payment for items, postage and handlings at same time, please give us your order by email  
If you, also, want to make the payment before shipping, please give us your order by email.


・Conditions

We are always glad to receive the hand-writing letter about the order.

But, if we couldn't decipher it, the order would be denied.

We prefer to receive your order and message by email.

Thank you.
We are not good at foreign languages
.

Please send the order in English with your name and shipping address to info@yuzawa-engei.net.

There is a minimum order requirement of 5,000YEN for plants, and 2,000YEN for seeds.
Cleaning and Packing charge are 20% of each plants.
Cleaning and Packing charge are 25% of each seeds.
We will reply you the total amount including the postage and commission. 


Adonis is counted by bud.

If you order 2, it means 2 buds of Adonis.

In this case, if 1 specimen has 2 buds, it is 2.

Almost all of our Adonis has few buds on 1 plant.

And it is difficult to divide them as 1 bud on 1 plant.

So that we have mentioned 1 BUD @300 yen on the web-site.

 

PAYMENT
The payment should be paid in advance by JPY before shipping.

Your order will be completed when we received your payment.

Mostly, we will request the payment via PayPal.

We can accept VISA, AMEX and MasterCard for your payment via PayPal.

When you receive PayPal invoice, according to the instruction of the email, please completed your payment.

We also accept the Bank Transfer by EUR.

If you prefer Bank Transfer, please let me know. We will request additional charge for the Bank Transfer.

We cannot accept any checks.

PRECAUTIONS
Usually, the plants are delivered in 5 to 14 days.

This is not in our control. We should know that it may be longer than this.

It completely depends on the Customs clearance and postal services of each countries.

 

The parcel may be subject to import duties and taxes that are levied, once a shipment reaches to your country.

Additional charges for Customs clearance must be borne by you.

Also, Import duties and taxes must be borne by you.

We have no control over these charges and cannot predict what they may be.

We can't interfere to the parcel when it is in the Customs clearance.

 

We don't guarantee for the dead or harmed plants which are delivery delay because of the Customs clearance.

 

There are some plants and seeds which we can't export to depend on country or area you live.

Shipping

We will surely attach the Phytosanitary Certificate to the shipping.

There are CITES plants in our list, all Orchidaceae species and Podophyllum on our list for now.
When CITES plants are included in your roder, we request 3,000 yen for CITES export permit for 1 order.

It is our duty to attach the CITES export permit.

We need about 2 weeks to get the CITES export permit.

There are some countries which can’t accept them at the Customs.

If you could get CITES import permit, the shipping would be safer especially in EU region.

We don’t accept your requests about changing plant's names on the labels.

 

Each plants are packed with each labels which are written your name, number of the plants, species name and Japanese name.

So that we don’t make mistakes.

 

We use EMS or Registered Mail to ship our plants and seeds.

Other carrier can’t be used because they don’t accept the live plants for shipping from Japan.

For the customers from USA

For the order over 13 plants, we need the 'Import Permit'.

Please send the permit when you give us the order by email or Fax.


For the customers from Canada, Australia, China, Ukraine, Argentina, Vietnam, New Zealand, Pakistan...

We need the ‘Import Permit’.

Please send the permit when you give us the order by email or Fax.

 

Fall, Winter to Spring Delivery
We ship our plants from mid-November to beginning of March.

The shipment of the plants is only in their dormancy period.

It is vital that plants are not allowed to dry out.

The plants should be potted up soon after you receive them.

Plants should be watered as soon as potted up/planted and then kept damp (but not too wet) to encourage new root growth.

Please use well-drainage soil.

Plants can be planted straight out into the garden, but they should be planted in a sheltered spot where they are not going to get too wet or too dry and where, if possible, temperatures will not drop below freezing for the first winter.

If the temperatures in winter drops to under 0C, we recommend to protect them by mulch or fallen leaves.

Also, you need to care for the late frost in spring.

September Delivery

We will sell summer resting bulbs from July.

They will be shipped in mid-September.